Privacy Policy | Playmojo Casino

How this policy applies

This policy applies to personal information connected with your use of the Playmojo Casino website and related online services. Personal information is information that identifies you, or that could reasonably be linked with you. It may include information provided directly by you, information collected when you use the website, and information received from service providers or other lawful sources.

By using the website or opening an account, you acknowledge that information may be handled as described in this policy. Some services may have additional notices explaining how particular information is used. Where a separate notice applies, it should be read together with this policy.

We may update this policy from time to time to reflect changes to our services, technology or privacy practices. The latest version will be made available on the website. You should review this page occasionally so that you remain aware of how information may be handled.

Information we may collect and why

The information handled by an online casino can vary depending on the services you use and the information needed to operate them. We collect only information that is reasonably relevant to providing, securing and improving the services, meeting legal requirements and responding to your requests.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications. This information helps us create and maintain your account, provide customer support, respond to questions, protect account security and send important service messages.

Identity and verification information

To help confirm that an account is being used by the correct person, we may request identity or age verification information. This may include verification documents, information taken from those documents and records of verification checks. Such information may also be used for responsible account administration, anti-fraud checks, security controls and compliance with applicable legal obligations.

Payment and transaction information

We may handle information about deposits, withdrawals, gameplay-related transactions, payment methods, transaction status and account balances. Payment details may be processed through payment providers, and we may not receive or store every element of a payment card or other payment method. Transaction records help us process requests, investigate disputed or unusual activity, maintain accurate account records and meet legal and financial obligations.

Device, usage and technical information

When you visit or use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and information about how you interact with the website. This information may be used to operate and improve the website, troubleshoot technical issues, detect suspicious activity, maintain security and understand general usage patterns.

Support and communication records

If you contact us, we may keep records of your request, the information you provide and our response. These records help us verify account ownership, resolve problems, monitor service quality, answer follow-up questions and maintain an accurate history of support interactions.

How we use and share information

We may use personal information for the following general purposes:

To open, manage and secure your account and provide the services you request.
To verify identity, age and account information, and to carry out anti-fraud, security and risk checks.
To process deposits, withdrawals and other account transactions through appropriate payment arrangements.
To communicate with you about account activity, service changes, verification requests, security matters and support issues.
To understand website performance, fix errors, improve features and develop safer, more useful services.
To detect, prevent and investigate fraud, misuse, unauthorised access, money laundering risks and other prohibited or suspicious activity.
To comply with applicable legal obligations, lawful requests and record-keeping requirements.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful marketing preference.

We may share relevant information with organisations that help us operate the website and provide services. These may include technology and hosting providers, payment providers, identity and verification services, fraud prevention providers, customer support platforms, professional advisers and other suppliers acting on our instructions. They should receive only information relevant to their role and are expected to protect it appropriately.

Information may also be disclosed where necessary to protect users, the website or our legal rights, to investigate suspected wrongdoing, or to comply with a lawful request or applicable legal obligation. We do not treat your personal information as a product for unrestricted sale. If a business change affects the website or its services, information may also be handled as part of that change, subject to applicable privacy requirements.

Where information is transferred to a service provider or handled in another country, we take reasonable steps to support appropriate protection and use consistent with this policy and applicable requirements. Online communications and storage cannot be guaranteed to be completely risk-free, but we use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small data file stored on your device that can help a website remember settings, keep an account session working, understand website usage and support security. Some cookies are necessary for core functions, while others may support analytics, preferences or relevant communications.

Cookies may collect information about your device, browser and activity on the website. They do not necessarily identify you by name, but information from cookies may be connected with account or technical information when you use the services.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain cookies or receive a warning before a cookie is saved. If you disable cookies, some website features, account functions or security controls may not operate as intended.

Storage, retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in an appropriate manner, subject to technical and legal considerations.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to request access to the personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your information, or withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or raise a concern about our handling of it.

To exercise these rights, contact privacy support at support@playmojocasino.click. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes, to protect your account and prevent unauthorised requests.

If you withdraw consent to marketing, we will take reasonable steps to stop sending marketing communications covered by that withdrawal. You may also use an unsubscribe option included in a marketing message where one is provided. Service messages relating to account security, transactions, verification or important changes may still be sent because they are necessary to operate or protect your account.

A request to delete information may be subject to exceptions. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If we cannot complete a request in full, we will seek to explain the relevant reason in a clear and appropriate way.