Playmojo Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Playmojo Casino in relation to your use of the website, account services, games and related features. They apply whenever you browse the website, create an account, make a deposit, participate in a game or use another service made available through the platform. If you do not agree with these terms, you must not use the website or its services.

Additional rules may apply to particular games, tournaments, payment methods, promotional offers or other features. Those rules will be displayed or made available before the relevant service is used and form part of these Terms & Conditions. If an additional rule conflicts with these terms, the specific rule will generally apply to the relevant activity, unless the law requires otherwise.

You are responsible for reading the current version of these terms before using Playmojo Casino. We may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, changes to our services, security needs or operational matters. The latest version published on the website will apply from the stated effective date. If you continue to use the website after an update, you will be treated as having accepted the revised terms.

These terms do not remove or limit any rights you may have under mandatory Australian consumer protection laws or other laws that cannot lawfully be excluded. Nothing in these terms is intended to mislead you about your legal rights.

Your responsibility to use the service lawfully

• You must only use Playmojo Casino where online gambling services are lawful and available to you.
• You must comply with all laws, regulations and restrictions that apply in your Australian state or territory and at your location.
• You must not use the website for an unlawful purpose, fraud, money laundering, abuse of payment systems or any other prohibited activity.
• You must not access the website if you are not permitted to do so by law or by these terms.
• You are responsible for checking whether your location, circumstances or legal status prevents you from using the services.

2. Eligibility, registration and account security

Playmojo Casino services are intended for adults who meet the applicable minimum legal age for gambling in Australia. You must be at least 18 years old and must not use the website if you are under the legal gambling age. We may ask for evidence of your age and identity before allowing registration, deposits, withdrawals or continued access to an account.

When creating an account, you must provide information that is accurate, current and complete. This may include your legal name, date of birth, residential details, payment information and other information needed for account administration, identity checks, safety controls or legal compliance. You must update your information if it changes. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed.

You may only create and use an account for yourself. You must not create an account on behalf of another person, allow another person to use your account or transfer your account to somebody else. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. Any activity carried out through your account may be treated as activity carried out by you unless you have promptly reported a security concern.

Identity and compliance checks

We may carry out verification checks at registration or at any later stage. These checks may be required to confirm your identity, age, address, ownership of payment methods, source of funds or compliance with applicable requirements. We may request documents or information that are reasonably necessary for these checks. You must provide requested information within the required timeframe and ensure that documents are genuine, legible and current.

Until checks are completed, access to some or all services may be limited. If information cannot be verified, appears inconsistent or raises a compliance concern, we may refuse a transaction, restrict an account, delay account activity while checks are undertaken or close the account where permitted by law. We will handle personal information in accordance with our applicable privacy information.

Keeping your account safe

• Choose a strong password and do not reuse it across other services.
• Do not disclose your password, verification codes or account information to another person.
• Log out after using the website on a shared or public device.
• Tell us as soon as possible if you suspect unauthorised access, lost credentials or unusual account activity.
• Do not use automated tools, bots, scripts or software intended to interfere with the website or games.

3. Deposits, withdrawals and game play

You may deposit funds using payment methods that are made available through the website. You must only use a payment method that belongs to you or that you are authorised to use. Deposits made using another person's card, account or financial instrument may be rejected, reversed or investigated. We may request evidence that a payment method is held in your name before processing related activity.

You should check all payment details carefully before confirming a transaction. A deposit may be subject to processing requirements, verification checks, technical limitations or restrictions imposed by the relevant payment provider. We do not control the policies, availability or processing times of third-party banks, card providers or other payment services. Any fees applied by an external provider may be your responsibility.

Funds credited to your account are intended for lawful gaming activity. You must not use the account as a bank account, payment transfer service or means of moving funds between people. We may review transactions and account activity to identify suspicious, fraudulent or irregular behaviour. Where permitted or required, transactions may be reported to relevant authorities or payment providers.

Withdrawal requests may be subject to account verification, confirmation of payment ownership, anti-fraud checks and any applicable game or promotion rules. We may return funds through an approved method and may ask you to use a method that can be verified as belonging to you. A withdrawal cannot be guaranteed until all required checks have been completed. You should not treat a displayed balance as confirmation that funds are immediately available for withdrawal if a transaction, bonus condition or verification requirement remains outstanding.

Games and results

Games are provided for entertainment and involve financial risk. You should only play with money you can afford to lose. Game instructions, minimum or maximum stake information, rules and applicable conditions may be displayed within the relevant game or service. You are responsible for reviewing that information before placing a bet or participating.

A bet or game entry may be treated as accepted once it is confirmed through the website. You should check your balance and transaction history regularly and raise any apparent error promptly. If a game is interrupted by a technical fault, communication failure or other event, the affected activity may be reviewed and resolved in accordance with the applicable game rules, system records and legal requirements.

We may correct an obvious error, including an incorrect price, balance, game result or transaction record. If an error has resulted in funds being credited to your account incorrectly, we may reverse the relevant amount. We will not knowingly retain an amount that was credited solely because of an obvious technical or administrative error.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms. Those terms may specify eligibility, entry requirements, wagering or playthrough conditions, expiry arrangements, maximum benefits, excluded games, payment restrictions or other limitations. You should read the full offer terms before opting in or using a promotional benefit.

Unless the relevant promotion says otherwise, a promotional offer may be limited to one per person, household, device, payment method or connected account. We may withdraw or amend an offer where this is permitted by the offer terms or applicable law. If we reasonably believe an offer has been obtained or used through abuse, manipulation, collusion, fraud or a breach of these terms, we may cancel the benefit and review related activity.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Before you play, set a budget and decide how much time you are comfortable spending. Never chase losses, gamble with borrowed money or continue playing because you feel pressured to win back money already lost.

Playmojo Casino may provide responsible gambling tools and information, which can include account limits, activity reminders, time-out options, self-exclusion arrangements and access restrictions. The features available to you, and the way they operate, will be explained through the website or account settings. You should use these tools whenever you feel your gambling is becoming difficult to control.

A self-exclusion or account restriction is an important step for anyone who wants to stop gambling. If you request a restriction, do not attempt to create another account or use another person's account to continue playing. We may take reasonable steps to identify and close accounts that appear to be linked to a person who has self-excluded, although no technical system can guarantee that every attempt to bypass a restriction will be detected.

If gambling is causing distress, financial difficulty, conflict or loss of control, stop playing and seek independent support. Consider speaking with a trusted person or an appropriately qualified gambling support service in Australia. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or a suitable crisis support service.

Prohibited activity

• Using the website while underage or helping another person who is underage to access it.
• Using false identity information, another person's account or an unauthorised payment method.
• Attempting to manipulate game outcomes, exploit a software fault or interfere with website security.
• Using bots, automated systems, collusion, chip dumping, match manipulation or any unfair technical advantage.
• Engaging in fraud, money laundering, chargeback abuse, account farming or other suspicious financial activity.
• Uploading harmful code, attempting unauthorised access or disrupting the website, games or other users.
• Publishing content that is unlawful, threatening, abusive, discriminatory or intended to harass another person.

5. Suspension, liability, privacy and legal information

Suspension and account closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, legal, compliance, responsible gambling, verification or operational reasons. This may include suspected fraud, prohibited conduct, multiple accounts, inaccurate information, payment concerns, underage access or a breach of these terms. We may also suspend a service temporarily for maintenance, technical issues or other reasons.

You may ask to close your account at any time. Account closure does not automatically cancel obligations that arose before closure, including outstanding verification requirements, disputed transactions or investigation of suspected unlawful activity. Subject to applicable law and any relevant terms, legitimate remaining funds may be dealt with through an approved process after account checks have been completed.

Website availability and technical issues

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, upgrades, telecommunications problems, internet outages, device issues, third-party services, cyber incidents or events outside our reasonable control. You are responsible for using a suitable device, internet connection and security software.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect your account, your use of an unsuitable device, an interruption outside our reasonable control or your breach of these terms. Nothing in these terms excludes liability that cannot legally be excluded, including applicable consumer guarantees or liability for certain unlawful conduct.

Privacy and communications

We collect, use, store and disclose personal information as described in our Privacy Policy and as reasonably required to provide the services, verify accounts, process transactions, protect users, manage responsible gambling, prevent fraud and meet legal obligations. You should read the Privacy Policy to understand how information is handled.

By registering, you agree that we may send service-related communications about your account, transactions, security, verification, changes to the website and these terms. Where required, marketing communications will be managed in accordance with applicable law and available preference controls. You can review account messages and website notices for important information.

Complaints and applicable law

If you have a concern about your account, a transaction, a game or the operation of the website, raise it through the customer support or contact options published on the Playmojo Casino website. Provide enough information for the matter to be identified, such as the relevant account activity, date and transaction reference where available. We may need to complete checks before discussing account-specific information.

These terms are intended to operate consistently with the laws and regulatory requirements applicable to the services and to users in Australia. Any dispute should first be raised through the available support process so it can be reviewed. Where a matter cannot be resolved informally, the parties may have rights and obligations under the applicable laws of the relevant Australian jurisdiction. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms & Conditions, together with any applicable game rules, promotion terms, Privacy Policy and responsible gambling information, describe the main conditions for using Playmojo Casino. Keep a copy of the current terms for your records and check the website regularly for updates.